Shipping of the package
For the delivery of orders placed on the site ww.naturalsucchi.com we generally use the service offered by SDA di Poste Italiane but, we can use other express couriers according to the area to be reached and the best services offered and based on customer needs. to respect the quality of the product sent. Whatever the delivery method, we will send you a link to track your package online at any time.
Shipping costs include preparation and packaging costs, as well as shipping costs. Preparation costs are fixed, while shipping costs vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately and shipping charges apply to each of them. The package is shipped at your own risk, but special attention is paid to fragile items.
Delivery
The products purchased on the site will be delivered to the address indicated by the customer during the purchase procedure.
They will reach the customer's home within 48/72 hours. The order fulfillment times are provided purely as an indication, they do not in any case represent a contractual obligation, and could lengthen depending on the number of requests. In case of absence of the customer at the time of delivery, a notice will be left and the customer will have to personally contact the courier as soon as possible in order to agree on the new delivery methods. No responsibility can be attributed to Natural Succhi SRLS U in case of delay in the order or delivery of the order (art.1510 C.C.)
In case of delivery of the damaged product visible from the outside, the goods must not be accepted by the courier and therefore promptly communicate the refusal to our customer service.
In the event that the order is damaged when opening the package, it is necessary to document with photos and send everything to our customer service. From time to time we will decide what to do by agreeing everything with the customer.
Free Shipping (only for Italy)
Natural Succhi offers free shipping only to Italy for orders with a total amount exceeding € 49.00. It will be possible to reach this amount by inserting the individual products in the cart, at the time of payment the system will attribute the free shipping costs to the order.
In any case, we remain at the customer's disposal, ready to clarify any doubts or solve any problem